TERMS & CONDITIONS

Aesthetica Medical Cosmetics (AMC) operates on a 48 hour cancellation policy. If you wish to cancel or rearrange your appointment, we kindly ask you to give us a minimum of 48 hours notice. Cancellations outside the policy time will be charged at the cost of the treatment or taken out of the course of treatments. For Complimentary Consultations, a £50 deposit will be charged if adequate notice is not given. For all other treatments, the treatment deposit will be charged if adequate notice is not made. Cancellations can be made in person, phone or email.

CANCELLATION AND RESCHEDULE OF APPOINTMENTS

Our Aesthetic Consultations are complementary; however we take a small deposit to secure the time slot (Aesthetic Consultation - £50). Should you not wish you go ahead with the suggested treatment your deposit will be refunded. The consultation fee is redeemable against the treatment but not refundable.

If you wish to book a treatment on the day, a deposit will be taken for the treatment.

The deposit amount will depend of the price of the treatment that you wish to have. Should you not want to go ahead with the treatment or if you are unsuitable for the treatment the deposit fee is non refundable.

We thus advise all our patients to have a consultation first so that we can review the Medical History and ensure that the treatment you wish to have is the right for you.

REFUNDS

Purchases of any treatments, treatment courses are NON - REFUNDABLE, however can be transferred to alternative aesthetic treatments or a gift voucher within 14 days of purchase. Gift vouchers will expire after 6 months.

Purchases of any ZO skin health products are non refundable for hygiene reasons.

LATE ARRIVALS

We kindly request you to arrive on time for your appointment to avoid waiting time at reception due to Covid safety. We try our best to accommodate late arrival however there may be times where your treatment time may have to be reduced or rescheduled to another date.

TREATMENTS DISCLAIMER

We achieve significant results on many cases and strive to work with you to achieve the desired result. However patient results may vary from person to person and thus results are not guaranteed. This varies according to biological make up and response, diet, and lifestyle. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.

POLICY ON CHILDREN

We regret that we are unable to allow children to remain unaccompanied in the reception area.

Unfortunately we are neither trained nor insured to look after children, and we respectfully ask our patients to refrain from bringing your children to any arranged appointments.

For safety reasons, children are not allowed in the treatment room at any time.

POLICY ON PETS

We regret that we are unable to allow pets in the treatment rooms for hygiene reasons.

GIFT VOUCHERS

Gift Vouchers that have been purchased are non-refundable and cannot be exchanged for cash, they are valid for 6 months. When booking your appointment please state the voucher number when booking the appointment and bring your gift voucher to your appointment. Any Gift Vouchers that have been won / gifted by AMC may have a shorter validity than 6 months.

PROMOTIONAL OFFERS

All offers are limited to one offer per person and cannot be used in conjunction with any other offer or product purchases or applied when not purchased during the offer dates